Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What products do you offer?

At Nova Printed, we specialize in custom printed products including photo magnets, calendars, and personalized gifts. Every product is made to order with your unique photos and designs.

2. How do I place an order?

Simply browse our store, choose your product, upload your photo or design, and proceed to checkout. It's quick and easy!

3. How long does production take?

Most orders are produced within 2–4 business days. You'll receive a confirmation email once your order is on its way.

4. What are the shipping options?

We offer standard and expedited shipping. Delivery times vary by location. You'll see available options at checkout.

5. Can I return or exchange my order?

Since our products are custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery.

6. What if my order arrives damaged?

We're sorry to hear that! Please reach out to us at your earliest convenience with a photo of the damaged item and your order number. We'll make it right.

7. How can I contact you?

You can reach us through our Contact page. We aim to respond within 24–48 hours.

8. Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to keep your personal and payment information safe.

9. Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.